Honeywell Device Cleaning and Disinfecting Guide Mobile Printers

Rajeev Nair 29-04-2020 Wednesday

Honeywell Device Cleaning and Disinfecting Guide Mobile Printers

Millions of workers around the world use Honeywell mobile computers, scanners, printers, and accessories in a myriad of environments and workflows associated with warehousing/DCs, retail, transportation & logistics, direct store delivery, healthcare, and more. Many of these devices are shared from one shift to the next among workers. It is highly recommended that organizations adopt protocols and procedures for routine cleaning and disinfecting devices for employee health and safety.

Mobile Printer (non-healthcare grade)

♦ The following instructions are approved for cleaning the hard, nonporous surfaces of the Honeywell non-healthcare grade mobile printer. Check the user guide of your mobile printer for cleaning details about your specific model.

How should I clean Honeywell Mobile Printers (non-healthcare models)?

♦ Always follow your organization’s hygiene or infection-control protocols and the instructions for use provided by the disinfectant manufacturer. Proper cleaning is critical. To maintain peak performance of the printer, Honeywell offers a complete line of cleaning products, including pens, cards, films and swabs. The following table outlines the recommended maintenance schedule for the various printer parts.




(Standard Models )

Method (LinerlessModels)

 Printhead   Cleaning card or cotton swab with 70% isopropyl alcohol Cleaning pens After 3-5 roles of media
Platen roller A cotton swab with isopropyl alcohol Cleaning pens After 3-5 roles of media
Peel off roller Cleaning pens Cleaning pens After 3-5 roles of media
Lid roller A cotton swab with isopropyl alcohol Cleaning pens After 3-5 roles of media
Media sensor Compressed air Compressed air Monthly
Interior Compressed air Compressed air As needed

Cleaning Exterior of the Printer

♦ Use a pre-moistened disinfectant wipe, or if using a liquid solution, apply the approved cleaning solution to a sterile cloth. Wring out any excess liquid.

♦ Gently wipe all surfaces of the Honeywell printer with the moistened cloth.

♦ Wipe the front, back, sides.

♦ Do not apply the liquid directly to the printer.

♦ Do not allow excess liquid to pool on the device.

♦ Use a cotton-tipped applicator to reach the tight or inaccessible areas.

Cleaning the Printhead
♦ If printer quality declines (symptoms include non-compliant bar codes, print dropouts and streaks), the typical cause is debris build up on the printhead. When the buildup is not removed, it can lead to reduced service life and printhead failure. Streaks in printed labels usually indicate a dirty or faulty print head.

Standard Models. 

Clean the printhead using a cleaning card:

♦ Open the printer and remove all media.

♦ Open the fan fold door in the bottom of the printer.

♦ Insert the cleaning card through the door and close the printer cover.

♦ Press the Media Feed button several times to feed the cleaning card through the printer. Repeat if necessary.

♦ Reload media and close the printer.

♦ Press the Media Feed button to feed the media through.

Linerless Models. 

♦ Honeywell cleaning pens are used on linerless-model printers or any printer with adhesive buildup. They are used to clean components that are exposed directly to the adhesive.

Step 1. Rub this pen along the stick component to break down the adhesive build-up.
Step 2. Rub this pen along the component to remove the buildup.

The cap pen has a plastic scraper that can be used to remove large amounts of adhesive buildup. Do not use on the platen roller or sensors.


Honeywell provides the following warning and precautions when cleaning Honeywell non-healthcare devices.

♦ Do not use bleach.

♦ Never spray the printer with water. Protect it from water when cleaning the premises.

♦ To avoid possible personal injury or damage to the printer, never insert any pointed or sharp object to the printer.

♦ Never use sharp tools for removing stuck labels. The printhead and rollers are delicate.

♦ Avoid pooling the cleaning solution on any part of the product to prevent moisture from entering any opening such as ports.

♦ Isopropyl alcohol is a highly flammable, moderately toxic, and mildly irritating substance.

♦ Follow all cleaning solution manufacturers’ instructions for use including all warnings and precautions.

♦ Bleach is corrosive to connectors and epoxy and can only be used on the Honeywell Healthcare product line.

What are the approved cleaning solutions that can be used on Honeywell non-healthcare grade devices?

♦ Honeywell Engineering has performed testing to show that various disinfectants should not harm the printer when used properly. Check your user manual for a list of approved cleaners. We advise customers to consult the disinfectant solution’s manufacturer labelling for specific information regarding its efficacy against specific infectious pathogens.

♦ Honeywell supports the CDC guidance to use 70% isopropyl alcohol solution or wipe to disinfect surfaces. Gently wipe the hard, nonporous surfaces of your Honeywell product. Don't use bleach. Avoid getting moisture in any opening, and don't submerge your Honeywell product in any cleaning agents. Don't use on fabric or leather surfaces.

♦ The use of the 70% isopropyl alcohol solution is approved for short-term use to address current health care concerns and should not expect any significant impact on the material.